As the foundational UX Writer and Senior Lead Content Designer at Remitly, I owned end-to-end content strategy and UX writing across high-impact surfaces: Onboarding, Home, Payments, Lending,
Wallet, KYC, Risk/Fraud, and adjacent platform capabilities, shaping how customers understand, trust, and move money through the product.
I partnered with Product, Design, and Research leadership to embed content into core workflows (not bolted on), improving consistency, velocity, and quality at scale. I also led content for key growth and trust touch points (landing pages, referrals, pricing, merchandising), balancing clarity, compliance, and conversion.
Leadership & Mentorship
➤ Modeled cross-functional ways of working that aligned product intent, design, and content strategy
➤ Enabled PMs and designers new to content design to collaborate effectively
➤ Mentored product and content designers to raise craft, confidence, and cross-disciplinary fluency